Why State Owned Enterprises (SOEs) underperform? Case of Pakistan Railways-1

In every country, developed or developing, general public has been complaining against the state owned enterprises about their performance. Ranging from inefficiency, poor service delivery, non-friendly customer behaviour of the employees, inadequate complaint redressal mechanism to corruption and bad governance are some of the common allegations leveled against these enterprises.

In this series of articles we will be discussing the case of Pakistan Railways -nature of the complaints against its performance, their underlying causes, structural, managerial or otherwise and suggest a way to improve its efficiency and service delivery. The lessons learnt, conclusions drawn and suggested way forward could be,more or less easily applied to other sate owned enterprises.

(Kindly read the full article at the following URLs)

http://www.shahidhussainraja.com/case-of-pakistan-railways-1

http://www.shahidhussainraja.com/case-of-pakistan-railways-2